Refund and Cancellation Policy

1. Cancelling your subscription

You can cancel your subscription at any time from your account billing settings or by contacting us at PlatoyaOfficial@gmail.com. When you cancel:

• Your subscription remains active until the end of your current paid billing period.
• You keep access to your paid features until that period ends.
• Your subscription will not renew, and you will not be charged again.

Cancelling stops future renewals; on its own it does not create a refund for the current period, except as described below.

2. 14-day money-back guarantee (first purchase)

We offer a 14-day money-back guarantee on your first subscription payment. If you are not satisfied, request a refund within 14 days of your initial purchase and we will refund that payment in full. To request it, email PlatoyaOfficial@gmail.com from your account email address with your order details.

3. Renewals and ongoing subscriptions

After the initial 14-day window, subscription payments — including automatic renewals — are generally non-refundable. We do not provide pro-rated refunds for partial billing periods when you cancel mid-cycle; instead, you retain access until the end of the period you have already paid for.

We encourage you to cancel before your renewal date if you do not wish to continue, so you are not charged for the next period.

4. Exceptions and consumer rights

We consider refund requests outside the situations above on a case-by-case basis, for example in the event of a confirmed technical fault that prevents you from using the Service. Nothing in this policy limits any statutory rights you may have as a consumer under the laws of your country of residence, which may provide additional rights that override the terms above.

5. How refunds are issued

Approved refunds are processed by Paddle to your original payment method. The time for the refund to appear depends on your payment provider. Because Paddle is the Merchant of Record, Paddle may also contact you regarding a refund and applies its own buyer-protection rules independently of this policy.

6. How to request a refund

Send your request to PlatoyaOfficial@gmail.com with the email address on your account and your order or subscription details. We aim to respond to refund requests promptly.

7. Contact

For any question about cancellations or refunds, contact us at PlatoyaOfficial@gmail.com.